Check your email inbox to find your original confirmation email, and double-check it was sent to the email you are attempting to log in with. The #1 problem with login is using the wrong email address. Make sure you check your spam or promotions folders to ensure your registration sign up email did not get trapped there.
If you think you registered and still cannot locate the original confirmation email, contact Fred Dobry, College of Chapters Co-Coordinator, at cofc.info@sigmanu.org.
You are likely not logged into the platform. This can happen if you are accessing the platform from a different device than you used to initially sign in or have cleared your internet browser cache since last logging into the platform. Click “Find My Ticket” at the bottom of the event page to begin the process of logging back into the platform.

Your browser settings likely need to be adjusted to allow 3rd party cookies. Below is guidance on how to do so for commonly used internet browsers.
Using a Mac with Safari
- Use another browser (Chrome, Firefox, Opera...)
- Change your Safari Preferences
- Go to the Safari menu and select Preferences - Privacy.
- Make sure the option under Website tracking for Prevent cross-site tracking is unchecked.
- Go to your course and click the Media Gallery or My Media link under Media.
- Once you do this, it should allow the cookie and then you can go back and put your setting back to Allow from websites I visit (or another setting you prefer).
Using an iPhone or iPad
If you are using iOS 13.6 on a mobile device (iPhone or iPad) you will need to disable Prevent cross-site tracking which is found in the Safari Settings.
You can also get an error message when using the Chrome app if it has been set to block third-party cookies. Follow the below steps to adjust this setting:
- Go to Settings in the 3-dot menu
- Go down to the bottom and expand the Advanced section
- Select Content Settings
- Select Cookies
- Toggle off Block third-party cookies.
If you are using iOS 12 you will need to disable “Prevent cross-site tracking” in the Safari settings and only use Safari to access the Media tools.
Using iOS 13 on an iPhone or iPad
With iOS 13, you may experience different 3rd party applications not working correctly.
Kaltura, the webinar solution used within the Bizzabo meeting platform is currently not accessible using iOS 13 devices. Our recommendation is to upgrade to the latest iOS version or use a computer to access your sessions.
Using Google Chrome on a Laptop/Desktop
- Select the 3-dot menu in the upper right
- Select Settings
- Select Privacy and Security in left panel menu
- Select Allow all cookies
Using Mozilla Firefox on a Laptop/Desktop
- Click the menu button Fx57Menu
- Select Options
- Select the Privacy & Security panel
- Select Custom
- Uncheck Cookies to allow all cookies
Using Microsoft Edge on a Laptop/Desktop
- Select the 3-dot menu in the upper right
- Select Settings
- Select Privacy and security
- Choose Basic
Using a Pop-up Blocker on a Laptop/Desktop
Make sure to turn it off for this site to allow 3rd party links
Conduct a Quick Tech Check to make sure your system works with our meeting platform.
Overview |
Internet Connection |
Broadband wired or wireless - 3G or 4G/LTE |
Speakers & microphone |
Built-in, USB plug-in, or wireless Bluetooth |
Webcam |
Built-in or USB plug-in |
Supported Operating Systems & Devices |
Windows |
- Windows 10, Windows 8 or 8.1, Windows 7
- Chrome, Firefox, and Edge (*V. 81+)
- Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3
|
Mac |
- Mac 0S X, Max 0S 10.9 or later
- Chrome and Firefox
- Intel processor 64-bit and 512 MB of RAM
|
Linux |
- Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4 Cent0S 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit only)
- Chrome and Firefox
- Intel Pentium 4 processor
|
Chrome 0S (Chromebook) |
|
i0S (iPhone &iPads) Not recommended for optimal attendance experience
|
iPhones
- IPhone 5S or later
- Safari
- i0S 11 or later
iPads
- IPad Mini 3, iPad Air, iPad Pro, iPad(2017) or later
- Safari
- i0S 11 or later
|
Android (phones &tablets) Not recommended for optimal attendance experience |
- Android 4.0 or later
- Chrome
|
Other |
Bandwidth Recommendations |
- Webcam & microphone: 2 Mbps upload, 2 Mbps download
- Microphone only: 1.5 Mbps upload, 2 Mbps download
- Without webcam or microphone: 1 Mbps upload, 2 Mbps download
|
Firewall |
- UDP
- TCP: 80, 443
- HTTP: 80, 443
|
Cookies |
- Cookies must be enabled.
- Extensions or browser configurations that block or disable cookies may prevent attendees from joining a live session.
|
Email cofc.info@sigmanu.org and someone from the Sigma Nu staff team will be in touch with you ASAP to help resolve your issue or address your question.